Privacy Policy

1. Introduction

ThreeDesignViz ("we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is designed to comply with the General Data Protection Regulation (EU GDPR), UK General Data Protection Regulation (UK GDPR), Brazil's Lei Geral de Proteção de Dados (LGPD), the California Consumer Privacy Act (CCPA/CPRA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable Caribbean and Latin American data protection laws including those of Trinidad and Tobago, Jamaica, Barbados, and other jurisdictions where we operate.

2. Data Controller

ThreeDesignViz is the data controller responsible for your personal data. For any questions about this policy or your data rights, contact us at: privacy@threedesignviz.com

3. Information We Collect

Information you provide directly:

• Name, email address, phone number (via our contact form)
• Project details and business information (via our intake form)
• Callback scheduling preferences
• Any additional information you choose to share in messages

Information collected automatically:

• Browser type, device type, and operating system
• IP address (anonymized where required by law)
• Pages visited and time spent on our website
• Referring website addresses

4. Legal Basis for Processing (GDPR/UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you submit a contact or intake form
• Contractual necessity: To provide our design and architecture services
• Legitimate interest: To improve our website and services
• Legal obligation: To comply with applicable laws

5. How We Use Your Information

• To respond to your inquiries and provide project proposals
• To deliver our architectural visualization, interior design, and UX/UI services
• To send project intake forms and manage project communications
• To schedule callbacks at your request
• To improve our website functionality and user experience
• To comply with legal obligations

6. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We may share data with:

• Service providers: Cloud hosting and database services that help us operate our website (processed under data processing agreements)
• Legal authorities: When required by law or to protect our rights

7. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for EU/UK transfers and equivalent protections for other jurisdictions.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, typically:

• Contact form submissions: 2 years from last interaction
• Project intake data: Duration of the project plus 5 years
• Website analytics data: 26 months

9. Your Rights

Depending on your jurisdiction, you have the following rights:

EU/UK GDPR Rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

CCPA/CPRA Rights (California Residents):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

LGPD Rights (Brazil):

• Confirmation of processing and access to data
• Correction of incomplete or inaccurate data
• Anonymization, blocking, or deletion of unnecessary data
• Data portability
• Information about shared data with third parties
• Revocation of consent

Caribbean Data Protection Rights:

Residents of Trinidad and Tobago, Jamaica, Barbados, and other Caribbean nations with data protection legislation have rights to access, correct, and delete personal data in accordance with their respective national laws.

10. Cookies

Our website uses only essential cookies required for the website to function properly. We do not use tracking, analytics, or marketing cookies. For more information, please see our Cookie Policy.

11. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), secure database storage with row-level security, and access controls limiting data access to authorized personnel only.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

14. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact us:

ThreeDesignViz
Email: privacy@threedesignviz.com

For EU/UK residents, you also have the right to lodge a complaint with your local data protection authority.